What is your Refund Policy?

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LU LA LOOP sadly does not normally offer any refunds due to the very DIY nature of the brand. Making everything by LOOPY hands and in a small Fashion studio and shop. There is so much love that goes into the work. We recommend that if you are unsure of any product details in our online store, then please be free to contact us via instagram or e-mail. Lu will do everything to help .

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Can shop discount codes be used for bespoke costume orders too?

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Discount codes can only be applied to shop items that are listed.

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If I see a piece I love and maybe I want the same product but using different fabric mixing, is this possible?

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As LU LA LOOP LOVES and celebrates the UNIQUE + The individual that brings LU LA LOOP to life too, yes it can be perfectly possible. We always recommend you speaking to us or messaging us first. Lu is super open to your ideas. Depending on the amount of changes and if you need something a little more special, we may have to add a little extra onto the final price.

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What happens if my order goes missing?

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If this ever happens, which we are pretty damn sure would never happen, we make sure that all parcels are tracked and have insurance to cover up to the garment price. We can not be held responsible once the parcel is gone.

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