What is your Refund Policy?
LU LA LOOP sadly does not normally offer any refunds due to the very DIY nature of the brand.
Can shop discount codes be used for bespoke costume orders too?
Discount codes can only be applied to shop items that are listed.
If I see a piece I love and maybe I want the same product but using different fabric mixing, is this possible?
As LU LA LOOP LOVES and celebrates the UNIQUE + The individual that brings LU LA LOOP to life too, yes it can be perfectly possible.
What happens if my order goes missing?
If this ever happens, which we are pretty damn sure would never happen, we make sure that all parcels are tracked and have insurance to cover up to the garment price.